Frequently Asked Questions

Latest International Entry Requirements

What does the program include?
  • Two (2) round-trip airline tickets in Premium Economy (for available flight segments)

  • Two (2) nights at a partner hotel

  • Repeat OSD Clients receive an additional hotel night

  • Dinner for two

  • Private Airport / Hotel / Factory Delivery Center transfers (while taking delivery in Gothenburg only)

  • 15 days vehicle registration and insurance if you want to drive your new car

  • Home Shipment back to your local Volvo Retailer – which includes all duty/taxes and import charges (if dropping off in Gothenburg)

    • We’ll take care of all paperwork and import duties before we ship your new Volvo home (Vehicles dropped at locations other than Gothenburg will incur an additional fee).

    • Home Shipment Information

What is the planning process?

It takes up to 14 business days for ADTRAV to receive your information once your paperwork is finalized. Once your information is received, ADTRAV will contact you to schedule a Consultation Appointment. During this appointment, they can review flight options, travel options, offers, and more.

  • Our Advisors work by Consultation Only. If you are emailing or calling us to get your travel plans started, please know that we cannot assist you with your travel plans until your scheduled Consultation.
  • If you have a Consultation coming up, please ensure that Volvo has confirmed your delivery date AND drop off location. We aim to assist you with travel plans as soon as possible. Unconfirmed delivery dates and drop-off locations cause delays. If you have questions about your delivery date or drop-off location, you can work with your Volvo Sales Associate or email
  • We can only assist with orders finalized by Volvo and sent to our team. This includes you needing to sign your final paperwork. Once your final paperwork has been signed, it can take 2-3 weeks for us to receive your order information. Once received, we will email you to start the travel planning process. The first step will be an email with a link to the Client Profile Form. Once completed, you can schedule a consultation with a dedicated travel advisor.
  • If you are getting an email saying we are still waiting for more information, it is because you have either NOT completed your Client Profile Form or scheduled your Consultation. Please return to your email and click on the options that have yet to be completed.
Can I upgrade my seats?

Yes. You will be responsible for any amount over the Volvo authorized amount.

What if I need more than 2 tickets?
  • You are welcome to exchange your 2 Premium Economy tickets for Economy tickets to help lower the cost of each ticket.
  • If you would like to keep the same level of service ADTRAV can help you book additional tickets at the Volvo rate.
Can I use points for air?

Points cannot be used to make air purchases through ADTRAV. You may use points to upgrade seats that ADTRAV purchases on your behalf. You will need to check with your air program to make sure your points would apply to this type of upgrade.